Gestão da Qualidade

Management and Provision of Services in ERPI | CD | SAD


Lar Otília Lourenço has its Quality Management System certified under the international quality management standard NP EN ISO9001: 2015.

To download   Política da Qualidade   Certificado da Qualidade

This management system includes the principles of quality, manuals, procedures and records, inherent to all the activities developed.

This management system is regularly audited by exempt entities, in order to ensure the compliance and improvement of the practices established.

The great objective of this certification is the satisfaction of the Customers and the tranquility of their families.